Below is a list of of our most commonly asked questions and their answers. You can click on the questions to reveal the answers. If you have any further questions, feel free to call us or check out our contact page.

Q- ARE THE VEHICLES PICTURES THE ACTUAL CARS AVAILABLE FOR RENT?

A- YES, VEHICLES PICTURED ARE THE SPECIFIC CARS AVAILABLE

Q- ARE YOUR VEHICLES BRANDED AS BEING RENTAL CARS?

A- NO, THE CARS HAVE NO MARKINGS INDICATING THEY ARE RENTAL CARS

Q- WHAT ARE YOUR RENTAL REQUIREMENTS?

A- WE REQUIRE ALL RENTERS TO BE 25 YEARS OF AGE WITH A VALID DRIVERS LICENSE AND MAJOR CREDIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS; PRE-PAID CREDIT CARDS ARE NOT ACCEPTED). A PRE-AUTHORIZATION WILL BE ATTACHED TO YOUR CREDIT CARD (AMOUNT VARIES BY VEHICLE AND LENGTH OF RENTAL). YOU ARE FREE TO PAY FOR THE RENTAL IN ANY WAY YOU WISH AT THE CONCLUSION OF YOUR RENTAL (VISA, MASTERCARD, AMERICAN EXPRESS, DEBIT, CASH OR CHEQUE)

Q- CAN I VIEW THE VEHICLES IN PERSON BEFORE RENTING THEM?

A- AS WE HAVE A SMALL FLEET AND VEHICLES MAY BE ON RENT AT ANY GIVEN TIME, PLEASE CALL AHEAD SHOULD YOU WISH TO VIEW VEHICLES IN PERSON AT OUR LOCATION.

Q- CAN I DRIVE AS FAST AS I WANT?

A- WE WANT YOU TO ENJOY OUR VEHICLES RESPONSIBLY, FOR YOUR SAFETY AND THE SAFETY OF OTHER MOTORISTS. VEHICLES ARE EQUIPPED WITH GPS TRACKING DEVICES WHICH MONITOR HIGH RISK DRIVING BEHAVIOUR (HARD ACCELERATION, HARD DECELERATION, SPEED, ETC). IF YOU ENGAGE IN THIS TYPE OF DRIVING IT WILL BE RECORDED, YOU WILL BE CHARGED $1,000- PER INCIDENT- AND YOU MAY BE INELIGIBLE TO RENT FROM US IN THE FUTURE.

Q- WHAT ABOUT INSURANCE?

A- WE OFFER COLLISION AND COMPREHENSIVE INSURANCE AT A COST OF $59.00/DAY. PLEASE NOTE THAT VIRTUALLY ALL SECONDARY MARKET INSURANCE (ICBC ROAD START, ICBC RENTAL INSURANCE, CREDIT CARD INSURANCE, ETC) HAS A SPECIFIC RESTRICTION WHICH VOIDS COVERAGE ON ANY EXOTIC TYPE CAR RENTAL. BE SURE TO CHECK WITH YOUR PROVIDER TO ENSURE YOU ARE COVERED. IF YOU DO NOT PURCHASE COVERAGE FROM US, YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE

Q- WHAT ARE YOUR RENTAL PERIODS?

A- WE OPERATE ON A 24 HOUR RENTAL PERIOD. ADDITIONAL HOURS ARE CHARGED AT $150.00, PROGRESSING TO ANOTHER DAILY RENTAL RATE. WE OFFER DISCOUNTED RATES FOR WEEKLY AND MONTHLY RENTALS. CONTACT US FOR DETAILS.

Q- HOW MANY KM'S CAN I DRIVE

A- EACH VEHICLE HAS A DAILY 100KM ALLOWANCE. THE COST FOR ADDITIONAL KM’S VARY DEPENDING ON THE VEHICLE YOU ARE RENTING. REFER TO OUR PRICING CHART FOR MORE DETAILS.

Q- WHAT ABOUT REFUELLING?

A- ALL VEHICLES ARE RENTED WITH A FULL TANK OF GAS. WE REALIZE YOU MAY NOT WISH TO SPEND TIME REFUELLING. AS SUCH, SHOULD YOU RETURN A VEHICLE WITH LESS THAN A FULL TANK, WE WILL CHARGE A $20.00 FEE PLUS TO ACTUAL COST OF GAS TO REFUEL FOR YOU. THIS CHARGE WILL BE EMAILED TO YOU AFTER THE CONCLUSION OF YOUR RENTAL. SHOULD YOU WISH TO REFUEL YOURSELF, PLEASE NOTE THAT ALL VEHICLES REQUIRE A MINIMUM OF 91 OACTANE FUEL.

Q- CAN I TAKE MY RENTAL TO THE USA?

A- AT THIS TIME, WE DO NOT PERMIT OUR VEHICLES TO TRAVEL TO THE USA

Q- DO YOU OFFER PICK UP AND DROP OFF SERVICE?

A- YES, WE OFFER COMPLIMENTARY PICK UP AND DROP OFF SERVICE TO ALL DOWNTOWN AND NORTH SHORE HOTELS. PLEASE ENSURE YOU MAKE ARRANGEMENTS FOR PICK UP SERVICE AT THE TIME OF RENTAL BOOKING

Q- ARE YOU OPEN YEAR ROUND?

A- NOT ALL VEHICLES ARE AVAILABLE FOR RENT YEAR ROUND. ALSO, IF THE WEATHER IS UNEXPECTEDLY SEVERE IN ADVANCE OF YOUR RENTAL, WE MAY OFFER YOU THE CHOICE OF ANOTHER VEHICLE WHICH IS SUITED TO THE CONDITIONS OR A FULL REFUND.

Q- DO YOU ALLOW SMOKING OR PETS IN YOUR VEHICLES?

A- ALL OUR VEHICLES ARE STRICTLY NON-SMOKING AND NO PETS.

Q- DO YOU OFFER GIFT CARDS?

A- YES GIFT CARDS ARE AVAILABLE, CONTACT US FOR MORE DETAILS

Q- DO YOU OFFER A REFERRAL PROGRAM?

A- YES, WE OFFER AN EXCITING REFERRAL PROGRAM FOR HOSPITALITY AND INDUSTRY PROFESSIONALS. CONTACT US FOR MORE DETAILS

Q- WHAT ARE YOUR LOCATION AND HOURS?

A- WE ARE LOCATED AT 2030 MARINE DRIVE IN NORTH VANCOUVER, JUST OVER THE LIONS GATE BRIDGE AND PROXIMATE TO ALL MAJOR VANCOUVER CENTRES. CLICK HERE FOR A MAP. WE ARE OPEN TUESDAY TO SATURDAY 10AM TO 5PM.